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Cancellation & Refund Policy

Last Updated: 18-01-2024

RITESH KUMAR MATTAM believes in helping its customers as far as possible, and has therefore a liberal cancellation policy.

Order Cancellations

Cancellations are only considered if the request is made immediately after placing the order. However, cancellation requests will not be entertained if the vendor has already been notified and the shipping process has commenced.

Perishable Items

We do not accept cancellations for perishable goods such as flowers or food items. However, refunds or replacements may be issued if the customer establishes that the quality of the delivered product is not as expected.

Damaged or Defective Products

In case of damaged or defective items, please report the issue to our Customer Service team within the same day of receipt. The request will be entertained once we have verified and confirmed the damage or defect.

Product Discrepancies

If you feel that the product does not match its description on the website or does not meet your expectations, you must notify us within the same day of receiving the product so that we can conduct a proper assessment.

Warranty Products

Products covered by a manufacturer's warranty should be referred to the manufacturer directly for complaint resolution.

Refund Processing

In case of any refunds approved by RITESH KUMAR MATTAM, it will take 16–30 days for the refund to be processed to the end customer.

Contact Us

For any cancellation or refund queries, please reach out to us:

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